Refund & Warranty Policy

Last updated: June 30, 2026

We want every booking to go smoothly. This page explains how cancellations, refunds, and our 30-day workmanship warranty work.

✅ All services booked through MS Home Services & Interiors include a 30-Day Workmanship Warranty covering defects in the labor performed.

1. Cancellation Window

When you cancel	Refund
Before a professional is assigned	100% refund
After assignment, before travel begins	90% refund (10% processing fee)
After professional has started traveling	Visit fee may apply, remainder refunded
After service has started	Non-refundable for completed work

2. Rescheduling

You can reschedule a booking free of charge up to 2 hours before the scheduled slot, subject to professional availability.

3. 30-Day Workmanship Warranty

If you notice an issue with the work performed within 30 days of service completion, we will send a professional to inspect and resolve it at no additional labor cost, provided:

The issue relates directly to the workmanship performed, not pre-existing conditions.
The materials used were not damaged by misuse, accidents, or third-party intervention after service.
The claim is reported through our support channel within the 30-day window.

4. What's Not Covered

Damage caused by other contractors after our service was completed.
Normal wear and tear.
Issues with materials or products supplied by the customer.
Force majeure events (natural disasters, structural building issues unrelated to the service).

5. How Refunds Are Processed

Approved refunds are credited back to your original payment method within 5–7 business days. For cash-on-completion bookings, refunds are processed via bank transfer or UPI.

6. Raising a Claim

To request a refund or warranty service, contact our support team via the Contact page or call your branch manager directly, with your booking ID handy.